You can reach us at (800) 405-4817 for general information about our services, Monday through Friday, 8AM-6PM. To contact a HealthHelp sales representative, call (877) 795-0373. After business hours, call (800) 405-4817 and leave a message and phone number and we will return your call the next business day.

During business hours, you can also call HealthHelp at (800) 405-4817.

You can call (800) 405-4817 during business hours.

The best way to expedite the review process is to provide complete information from the outset, such as:

• Member Demographics (Name, DOB, Health Plan Name, ID#)
• Ordering Provider Demographics (Name, Location, or Tax ID#)
• Servicing Provider Demographics (Name, Location, or Tax ID#)
• Service Requested
• Diagnosis
• Additional clinical information, such as duration of symptoms, prior test results, prior applicable personal and/or family medical history, or prior treatment type and duration.

One way is to verify that the member’s health plan participates with HealthHelp. You can check a member’s eligibility by calling us at (800) 405-4817 during business hours.

Our most current clinical guidelines are available above. A request for a copy of criteria can also be made by calling (800) 405-4817 during business hours.

Services may vary based on the individual health plan. Each health plan should provide a list of CPT codes and a description of the utilization review process. If you cannot find the answers you need, call us at (800) 405-4817 during business hours.

We are always looking to optimize and improve our services and appreciate your feedback. Please call (800) 405-4817 during business hours.