ANNOUNCING: HealthHelp’s February Employees of the Month

March 15, 2017

HealthHelp is excited to announce February’s Employees of the Month. Each month we recognize employees for outstanding achievement and excellence. Winners are determined by votes and nominations from their coworkers.

Congratulations, winners! Thank you for being a part of our team!

Carla Roeper, Clinical Reviewer
Clinical Team Winner


I have been an RN for eight years and have worked in medical/surgical ICU, med/surgery, and urgent care. I have my BSN and a BS in organizational leadership as well as my master’s degree in nursing leadership and management. Before my nursing career, I was in business positions for many years in hotel management, accounts payable, and insurance. I live in Highland, Illinois, about an hour from St. Louis, Missouri. I am married to a wonderful man who is a professional firefighter and a captain at a fire district in St. Peters, Missouri, and a senior pharmacy technician at Walgreen’s. Between the two of us, we have four children. My step-son is 23 (a meteorologist), my daughter is 21 (in college to be a child life specialist), my step-daughter is 20 (in college for hotel management), and my youngest son is 16. They are all almost out of the house! I love football and Blue’s hockey. My youngest son keeps me busy with his football schedule and practices, school, and training. I love spending time with my family, traveling, and my fur babies (I have a lab, an English bulldog, a miniature beagle, and two grand English bulldogs). I greatly appreciate the opportunity I have been blessed with at HealthHelp. I love all the employees and what I am doing. I am grateful to work from home to see my family more and I have gained such a great HealthHelp family, too!

Danielle Shanno, Customer Service Representative
East Greenbush Call Center Winner


I grew up locally in East Greenbush. I have been a customer service professional for over 20 years. I attended Sage Colleges. I have degrees in Photography and Criminal Justice. I worked in the health insurance industry as a Series 6 licensed representative for eight years as well as a renewal specialist in the NYS Medicaid Unit.

I love being an advocate for the special-needs community and supporting local music and businesses. I also love coffee and anything fitness related!

One year ago this month, my family and I rescued a very energetic and loveable Jack Russell puppy named Ella.

Mamie Pollard, Customer Service Representative
West Houston Call Center Winner


I started my career with HealthHelp in March 2016 on a temporary assignment. After a short period of working with great people, I knew that this is where I wanted to be. After several months, I was excited to become a HealthHelp employee. In my spare time, I enjoy reading and spending time with my family.

There are no words to express my gratitude for being nominated by my team as Employee of the Month. I would like to thank all my positive coworkers for the constant encouragement and helpful information.

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